kyle c.

DO NOT BOOK WITH THIS SITE, THEY ARE PURE FRAUD.
Booked a property for four weeks pictures and location all looked OK, arrived full of rubbish in the front garden, glass bottles of alcohol, no gas no electric, entire house is dirty, rear door does not lock, windows don't even close or lock has no handles, all three mattress feel like they have been driven over with a car, sheets dirty, towels dirty, floor in the bathroom smashed to pieces sharp tiles, shower curtain pole hanging, shower is just hanging and broken, floor boards moving, entire place stinks, oven looks like it has never been cleaned in 20 years.
Contacted customer support, they open a case, then i get the response of we are closing the case as the property problems you disclose can be resolved in 2-3hours of cleaning, i contacted the host many times, they ignore my messages, airbnb tell me to contact the host to resolve, also advise me if you wish to cancel you can do this in your account, your refund will be 0. They do not care at all, stay away from this site, the support is in another country aswell. They are useless. Never booking with this site again

Terrible wasted 2k, not even a year old and needs renewing
Bought a entire bathroom from them, over 2k wasted, great at the beginning, first problem discovered was the shower screen is useless, and just leaks due to the way they designed it has a massive hole for water to drain outside the bath rather keeping the water inside the bath.
But within 3 months the first major problem occurred, faulty shower head, begins to bend on the top, within another month, bath mechanism breaks, within the next 2 months, toilet flush mechanism goes faulty. Then the entire mixer shower goes faulty.

Now its just coming upto one year, every panel of wood has cracks, not small cracks the cracks are growing day by day.
Am seriously debating if to bin the lot, and buy from another proper diy store.

Do not recommend this store to anyone, save your money and buy elsewhere.
If you try to leave bad reviews on there site, they filter them and do not publish them