Kymmy O.

I am unable to access my account, I have been for a while.
I completed my Virgin media set up through Quidco. I patiently waited for several months for the £180 cashback to become payable/withdrawable because I understand it can take a while as they cannot make it payable/withdrawable until they receive the payment from the company, in this case Virgin media.
The £180 finally became payable/withdrawable which means that they must have received their payment from Virgin media, as they themselves say, it cannot be payable/withdrawable until they receive the payment from the company.
As it was a decent amount, I requested a payout and they immediately blocked access to my account and said that they want proof of purchase from me.
Why would they need that🤔 as they obviously received the payment from Virgin media otherwise, as I previously mentioned, the cashback would not have progressed to payable/withdrawable status.
I no longer had the order confirmation email from Virgin media, it has been several months and I had actually given up on Quidco making the cashback payable/withdrawable by this point as it was well over the estimated timeframe, I am not sending them my bank statements, I don't send them to anyone after a family member was a victim of identity fraud by doing that. I shouldn't have even been asked for evidence anyway as it wasn't like Virgin media were disputing the purchase, in which case I would understand Quidco requesting some evidence.
They know that everything was completed as per the requirements of the offer. If the requirements weren't met, Virgin media wouldn't have paid them. I decided to use topcashback and since using them, I have always received my cashback. I've received over £1300 and have over £300 pending at present, Quidco wouldn't even honour £180. I won't be using Quidco again and will always recommend topcashback to my friends and family now. £180 is not exactly small change, let alone the principle of the whole situation.