Well they did ask me to send my passport and I did so. After that I have not heard a word and my money did not move to Thailand. Heidi try to reach them on all channels but this was not possible die Adresse in Switzerland is out of service. I waited for several minutes on the helpline and it said it will take 11 minutes and 40 seconds as a matter of fact after 30 minutes I did cancel the call and really nothing worked.