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The order process is horrible. Their system doesn't give you a chance to review the order before grabbing it and placing it. I meant to order one pillow and got 3!
I tried to return them, but their return facility is in Lithuania!
Why must the dissatisfied customer pay postage to Lithuania?
The pillows are nice, but not nice enough for that price!
La G.'s review of Derila earned 3 Very Helpful votes
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Hello there, LA.
We deeply regret any inconvenience this incident has caused you.
You may rest certain that we will tackle this issue as soon as possible.
Could you please provide us with the information shown below, if it's not too much to ask? This enables us to view and check the following order details:
- Email address provided at the time of order placement
- Invoice No.
Please update your review or use the contact form at https://derila.com/contact to get in touch with us.
We appreciate your participation and look forward to hearing from you.
Customer Support at Derila