Lalli S.

DO NOT BUY FROM MADE.COM! Shoddy products and shoddy customer service.

Bought the Margot chaise longue but it very quickly (within 2 months) became very uncomfortable, I rarely used the chaise as I have other daily use sofas and I treated it more as an occasion chair. I spent 3 months arguing with Made.com about its poor quality, the padding had clearly deflated and I could feel the frame beneath me. Highly uncomfortable.

They sent two "independent" Home Serve engineers who both agreed with me that it was very poor quality, my TK Maxx sofa I bought 6 years ago is better! But neither of these agents wrote what they had told me into their reports, just said no technical fault.

I took my complaint to the Furniture Ombudsman (a body that retailers like Made.com have to pay to be part of... hmmm... of course they will side with people like me who pay them nothing over their paying members, right!?). They also sided with Made.com (what a surprise!), saying that there was no technical fault. I never argued that there was, I consistently accepted that there is no technical fault, my issue was with how poor the quality was. Around 15-20 friends and family members have sat on it and been shocked at the poor quality.

Will never buy from Made.com again.