lana m.

Just like most of the customers at MMMI, I decided to purchase the popular pink puffer tote. I pre ordered some other things that weren't to be shipped for another week. I get hit with customs fees that were larger than expected so I decide to contact them about cancelling my pre orders. Come to find out they apparently already have shipped the pre ordered items out. Like what? How does that make sense. It seemed like an excuse to avoid giving me a refund. I have read a couple reviews on a few websites and it is the same "terrible customer service" and "no refunds" complaints. A woman named Aly is in charge of replying to emails for MMMI, she is extremely unprofessional and close-minded. It takes a lot of emails for them to even reply! This is a money hungry company that will do anything and everything to ensure they keep every penny you give them. Unless you're a social media influencer or well known, they do not care about you. The financial burden is ultimately placed on their customers. This so-called business is shameful and a total scam. As cute as the puffer bag you want is, please save yourself all the stress and purchase from a company who cares about the well being of their customers.