larry k.

I have been with Paymate for approx 8 years, it use to be an excellent company, but not since about 2 months ago. Here is my latest experience with them
1.6 months after purchase i get a charge back, i refuse to allow Paymate to issue a refund and ask them to explain. First email stated that security system is very good and it did not pick up on any problems. I did not accept that, hence if there was no problems, and items were posted with proof then too bad. In response i was then told that the details do not match to the bank. So Paymate accepted payment even when personal info did not match card holder.
2. I asked paymate to issue partial refund. 2 weeks later i get email, they have debited my account and will refund within 24 hours. 4 weeks later customer still has not received a refund. Customer and myself both sent emails-all gone un-answered.
3. With that same chargeback, i advised Paymate that i do not authorize them to debit my account. Same night my account was debited. Had to contact the bank and bank took back the money
4. Got payment which i asked to cancel about 30 mins after getting it, sent email asking to cancel and refund. Few hours later received email from Paymate confirming the receipt of email and matter has been escalated to refunds. 24 hours later get email, confirmation of payment into my account. 7 days later refund still not processed.
5. On that same day(chargeback story) was meant to get some money into my account, but none came through. Called Paymate and was told they had bank connectivity issues. So there was no issue to debit money, only to credit money.

Now filed complaint with the Ombudsman and still nothing is fixed and not even an apology or refunds to the customers.

So be aware and if anything stay away from Paymate