After back & forth with the Uniqlo UK, I was told I would have to actually return to the Stuttgart Germany store where it was purchased. With receipts, correspondence & defective jacket in hand, I returned to find no willingness to make it right. The manager covered her name tag & refused to give her name. Our family has purchased at least 12 jackets from them, but rest assured, we will NEVER buy anything else from Uniqlo! Junk!