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They like to add on items and if you pay with PayPal you can't see what is in cart. Payment goes in without showing what you purchase before hand. Then Derila adds extra items that you are not wanting. When you call Customer Service they give you BS they will try to fix your order. Never fixed order got sent extra stuff. Now they want me to pay to return items. Also they deliver from US, but your return has to be sent to a foreign country.
Tip for consumers:
they charge for returning a
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Dear valued customer,
We were saddened to hear about your negative experience and want to do everything we can to make it right. That's why we're reaching out to you today.
We understand that you may have some concerns about the situation, and we'd be happy to discuss the specifics with you in greater detail. By doing so, we can help you better understand what occurred and how we can improve in the future.
We believe in providing the best possible customer service, which is why we're committed to addressing your concerns promptly. Please don't hesitate to contact us at support@derila.com so we can work together to find a solution that meets your needs.
Thank you for giving us the chance to make things right. We appreciate your business and look forward to hearing from you soon.
Best regards,
Customer Support at Derila