Customer service and supply of instrument was very good but when I went to get the beginner cello(the black cello as a beginner starter pack) I was told that the bridge was the wrong shape and the bottom fixing for the strings was off centre so would make it harder to tune and play. Having said that for someone who wasn't sure about learning how to play an instrument it was a good start off for me and generally speaking you get what you pay for. Ok product, great customer service :)