Laura R.

Two months ago I ordered from Moda for the first time. I place an order for a Prada Celo bag and was charged $15 for shipping. I expected this to mean shipping would be quick and that the packaging would be luxurious. But it wasn't. It took two weeks for my bag to arrive and the bag was just thrown in a box in a dust bag wrapped in purple tissue paper. Honestly, I have seen better packaging from less expensive stores, like Sezane. Still, I can understand the shipping time due to Covid delays, but the packaging really was subpar.
Nonetheless, what really bothered me was that my bag was damaged when I received it. It had creases and a visible scratch on the back. I submitted a return request, shipped it back, and got my money back. Then I placed another order for the same type of bag and after two weeks, I got the SAME damaged bag in a box that looked like it was stomped on and opened and haphazardly re-taped again. Did they think I would not notice it was the same bag?
Anyway, I submitted another return request and now I will be purchasing my bag from Prada directly. Needless to say, I'm so disappointed in Moda and will not be shopping here again.