Paid for next day delivery, items never arrived. Royal Mail tracking states they are still with the company but when I email for help they just send the same unhelpful response. I have no idea where the order is or when it will arrive. They won't refund the postage I paid for next day even though they don't provide the service promised. Would like a simple answer for where my order is and when to expect it hit can't seem to give me a proper answer just the same automated replies