laura S.

Easy to get samples. Fabrication and shipping was quick. Two of three blinds ordered were delivered with issues that make them unusable. The weights on the cell blinds are sheared to one side leaving the blinds crooked when open - simply unusable. Spoke with customer service twice with no help offered - told it was likely a shipping issue. Spoke with warranty staff member who provided a video for me to fix myself - this was not effective.

Contacted customer service twice within a week after blinds were delivered. When installing new blinds found that two of three were defective as they hang crooked when partially open (too much weight on one side) - each staff member promised resolution but there was no follow up call or email. Contacted warranty department once for same issue and I was provided a YouTube video to repair myself- this was not effective.