Laura T.

Two months on & I'm still waiting for the insurance payout for an item I sold on eBay that was broken in transit to the buyer.

I submitted all the papers needed for the insurance claim on 11 Nov 20 and have messaged ParcelMonkey repeatedly asking for updates on the claim.

I was advised that ParcelForce has had to send a second questionnaire to the recipient as part of the insurance claim.

However the recipient says they completed the first questionnaire six weeks ago (Parcelforce Worldwide Claim WC-******* - Damaged Goods Questionnaire).

This reflects badly on me as a vendor and I have now paid the recipient myself and am out of pocket £125 until ParcelMonkey pays out on the insurance I paid extra for.

My recommendation is to avoid ParcelMonkey at all costs.