Lauren S.

When my bank merged and changed names I got a new credit card. Unknown to me, my office manager updated the info in the account. Shortly after, I received a text telling me I have to update my credit card info - which I did. 3 months later I noticed we were being booked twice (and the second billing was higher than the first). Calling the company with dates and invoice numbers they said they have no record. It took 3 months and a dozen calls 45 minute calls. With lots of transfers and holds, to find the a different division - handling ecommerce was the billing party. Somehow I have 'accidentally' signed up for it (on the text message asking for my cc info). I spent another month convincing them I had not signed up for it and never used it. They wanted invoices for everything - but is was auto billed and didn't get an invoice - only the invoice number from the bank. It took another month to decide that I hadn't used the service and 'might' have accidently signed up for it, but their policy was they only refunded 3 months - even though it took me 3 months to even find the division. I was told it would take 3-4 months to refund. A year late- with a call about it every month, still no refund