Laurie L.

I sat near back of the plane. Cleaning crew was almost upon us when I disembarked.

While waiting for my ride, I ran to Lost Counter in Newark airport. They telephoned the gate where they were newly boarding. My personal item was apparently turned in but I had to go through the retrieval process.
I gave every detail including a photo, flight, seat #, etc.
United partnered with Chargerback Co. That charged me a fee and then didn't return my beautiful maman's favorite hat.
So sad.
Another a. K. a. For Chargerback could be *Add Insult to Your Injury.
Take note, Airlines!