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I placed an order on 11/13/22 and received a portion of my custom order within weeks while the balance remained "In Production" for 13 weeks. Initial delivery was estimated to be in Mid-December and it is now the end of January and only claims to have shipped yesterday because I called to cancel the order. Website still claims it is in production and customer service rep would not email me with the ship confirmation. Not truthful and not honest in their representation of facts. Unless you have unlimited capacity to wait for them, I would steer clear of this organization.
Tip for consumers:
don't use them unless you have unlimited time to wait. all orders are custom
Products used:
custom blinds
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Checkout page has bugs -- completed paypal payment, and checkout page just leaves me hanging with...
Hi Laurie. Thank you for taking the time to share this feedback. I am so sorry to hear that your Woven Wood Drapes are taking longer than expected to arrive. I can imagine how frustrating this must be. I would love to help. I sent you a message regarding your order. I sincerely apologize for the inconvenience this may have caused. If you have any questions, please reach out to me at socialcare@blinds.com. I am happy to help! -- Jessica N