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Just received a 300.00 Le Creuset dutch oven via UPS with a cracked handle. No more in stock in my color. They are forcing me to repackage this very heavy piece, and schlepp it to a UPS store as they closed the only SLT store in CT. The customer service dept. is no longer in the US, and they are not service oriented. Find a local kitchen store and avoid this place as it is by far no longer what it once was. Good riddance, SLT.
Products used:
cast iron dutch oven
I ordered pottery bakeware from France that they shipped 4 TIMES, always received smashed to smithereens. Never packed properly, no FRAGILE stickers on box. Then you have to text 6 photos to prove it. Then wait weeks for a refund. And you have to hold onto the broken merchandise to see if FEDX wants it back. The warehouse is incompetent, and Customer Service says they have no connection to the warehouse. STAY AWAY for Marshalls.com and buy in-store.
Products used:
returned broken merchandise
Bought a new tweezers as old ones were great. Hardly works. Save your $.
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We placed an order for Le Cruset cookware and when we put in our credit card information, it...
Vee (Skokie store) and Edward (manager customer service) are great an truly care about customer...
Laurie, we are sorry to hear that your dutch oven has a cracked handle. Please reach out to us at escalations@surlatable.com and mention ticket 2022020163019003 so we can determine next steps.