Lawrence C.

I paid for two (2) pair of shoes with EXPEDITED shipping ($35 dollars extra) because I am on Canada and wanted them delivered within a reasonable time frame. Received and email letting me know the order had been processed.
Days went by and nothing.
Called Customer Service... had no reason as to why the order was not processed as there was inventory in stock. I told them I paid for faster shipping and that really didn't phase them. Standard answer was "wait 24 -48 hours and you will receive an email with updates".
Well fast forward 3 weeks and 4 calls later... same response. I told them I wanted the order cancelled and a refund. They told me it shows they NEVER charged me! I can see the charge on my AMEX! Then admitted International orders are in fact charged.
Still waiting on refund as I write this. Run as far as you can from these guys@!