Lawrence R.

I put the wrong date in a hotel booking and called booking.com within 2 minutes of entering the reservation. They insisted that the cancellation fee would be payable if I cancelled. Even after the property agreed to waive the cancellation fee (3 full nights charge), booking.com refused to cancel without the full cancellation fee. It took 2 days of phone calls, messages, texts before they finally agreed. It's hard to imagine a business that is so greedy, so downright nasty, they would insist on collecting a $550 cancellation fee for a mistake that I tried to correct within 2 minutes! I will certainly never deal with them again.

The program worked but there was a line of text across the output. To get a clean print out, you need to buy the Pro version. I paid for it, but did not get the installation email. Tech support, instead of resending the email, told me to use a fix, but that was way beyond my abilities. I'm a reasonably experienced user, but not a programmer.