Lawrence W.

So we bought a couch September 4th and as it's a custom couch it was to take 8-10 weeks to get to us, and we thought "ok, a little pricey but worth the wait".
The 10th week elapses and I follow up with polite questions asking why nobody has contacted me, but I am assured by both the Short Hills Mall store and the Fulfillment center that it is in production but a little delayed, even though I had to contact them to find this out we stayed calm. Thanksgiving was coming up so I again contacted the store who passed me directly to the center so they could tell me it was still being built (this turned out to be a lie).
After thanksgiving (13 weeks after purchase) I once again contacted the Short Hills mall store who told me it was ready to be delivered and was surprised nobody had contacted me, but once again gave me the number of the fulfillment center to check the status. The fulfillment center told me that there had been a delay by the manufacturer but they couldn't tell me when I would get the couch. I asked to speak to a supervisor and after a delay the supervisor told me the exact same thing, they couldn't tell me when the couch would arrive but in their experience it would be minimum 2 more weeks (she changed this while talking to me to 4 weeks minimum during conversation). She then started saying I had a choice whether to have the couch or not, which surprised me seeing as I thought I was a customer who had waited patiently for a service and not a guy standing on the side of the road hailing a cab.
So basically we are 13 weeks in with no couch and absolutely no idea when we might receive it, but more importantly we are dealing with a company who clearly
Doesn't care that we spent our real hard earned money at their store.
If you can't walk out of the store with the product then order the product elsewhere.

I have been waiting for my money to be returned to me for a while now so I went online to find out where it was... and of course I then spied the fact I have a "Credit" to spend at the site rather than getting my money back. I spent money on your site so I expect to get money back! Don't use this site I implore you, go somewhere else and get customer service worthwhile, this is a toal ripoff company and not in the spirit of the internet at all! They effectively took my money and gave me nothing for it, and if tahts not a ripoff then I don't know what is.