Lawrence S.

This review is for Cybermetals (Dallas, TX):
OK, so I'm writing this after months of waiting for my issues to be addressed. The website works well enough that it seems okay, but I cannot withdraw funds to my bank account. I'd set it up, then later went back in and tried to withdraw - once I'd sold some metals and then transferred a profit cash amount into the general cash pool area (the page is designed well enough that you can only do things set up to be done in that particular place; a good thing). It goes through a certain clear-cut process, so I go through the process, but no dice. Yes to getting funds into the general cash pool area, but no for being able to withdraw them to my bank account.
And there's no Edit button I could find for being able to edit my Autobuy amount.
They use Plaid for the bank transfer connection: I start the transfer. It says to log into Plaid. I do, then choose my bank (I think that's the correct order of steps), tell it to transfer and Plaid says no dice, my bank is already on file with Plaid. YES, it's already on file with them, which is why I was able to choose it as an option in the first place! I can't be the only one having these issues.
The only thing I currently believe I can do is Autobuy metals, then later sell them and have physical metal sent to my house. At this point, I think I'll just be going with OneGold and Stash. Best of luck to this outfit, they need it.