I have had a similar experience as described in the some of the prior reviews; I ordered a book for my son, paid via my Apple Pay account, then learned that the book could not be delivered b/c of lack of an apartment number, which may have been my error, so was sent back to Second Sale. I have tried numerous times to contact Second Sale via email and their telephone number on line *******877; I have left several messages with no response from the company. All my emails to the company are blocked with the message that they are suspected as spam, even those that are a reply to the order placement confirmation email. I do not know how or if I will get a refund for the cost of the book, minus shipping. I will NEVER order another item from this company, and WOULD CAUTION ALL POTENTIAL BUYERS TO STAY AWAY, in light of what seems to be a pattern of at best very poor customer service, and at work an active scam.