I ordered an outfit of a sweater and shorts on Nov 26 and did not receive it. I looked at these reviews on Dec 15 and was able to DM their Instagram page and have my order refunded. I emailed them on Dec 7 and asked for a status update. In the email they reassured me that it was in shipping and I should receive it in "one to two days" and then didn't get anything. When I first DM'd them on IG she said the same thing and I was upset that they would tell me the same thing twice. She said that it was her assistant that emailed me and was going off information given. I just was upset that they would hold onto my money $97 for so long and not ship it out on time then tell me that it's shipping without providing any tracking info. Very unprofessional.