I ordered a fragile replacement part from fix.com and it arrived in an envelope with no protective packaging. It was smashed in on one side and the part was unusable. I called customer service several times and after a couple of rings an automated message says there are no associates available and it hangs up. I emailed them pictures of the damaged part and after two months still have not received a response. Fix.com is not a reliable site for online purchases and I won't be ordering from them again.