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Order process efficient, delivery was slower than advised however could not make any changes once order placed
I called, emailed, text with chatbot within a minute of placing order, then repeatedly followed up for 4 days leaving messages and further emails then told via chatbot that order was in process so no changes could be made, followed up email again and received same result. My order was placed on a Sunday with my email following immediately from receipt of order confirmation noting error. Had my email been read the error would easily have been fixed unfortunately as no customer service provided ended up with a well made cover that is unsuitable , disappointing
To be able to order specific size
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Way to many emails from you before delivery...nine overall and some confusing saying complete...
Hi Lee, we regret the inconvenience this has caused you. Our priority is to deliver prompt and efficient service along with trustable products. We certainly understand the importance of providing courteous service to our clients and prompt assistance. Due to unforeseen circumstances and unexpectedly high volume, we were unable to answer your emails promptly. Please be assured that we are working on this and resolve the issue at the earliest.
To avoid these kinds of issues, we always suggest contacting us via chat or call helplines within 2 hours of the order placement. Regrettably, we won't be able to assist you further in this regard.