Lee R.

I was looking for ink for my Epson 7800 roll printer. One of the search returns was InkCartridges.com. After ordering on 12/20 I was contacted to be informed that the "items were not in stock and it would be 1-2 weeks to get them" I agreed and waited. No movement after 2 week in the order status. Tried to email, no response. Tried calling on 1/6. Incessant hold and them offered to leave a message. Was called back and put on hold several time by CSR who was "checking warehouse". Told still not in stock and could be another 1-2 weeks. Cancelled the order with CSR on phone. On 1/9 had not received confirmation of cancellation or notice of refund. Called again. On hold then left message, again. On return call CSR put me on hold again and finally came back to say cancellation was processing. On 1/10 the ink showed up. Cartridges are from Japan, made in Indonesia. Meanwhile I had ordered the ink on Amazon and am now trying to cancel before I end up with a double order.
Not using these guys ever again

Product never arrived. Their tracking shows item cleared US customs on 5/26/2020. Company declined to assist. "Call USPS". Tracking on product ordered 4/28/2020 says " June 2,2020, 2:09 am Departed Shipping Partner Facility, USPS Awaiting Item LOS ANGELES, CA ******* Shipping Partner: PITNEY BOWES" Emailed support repeatedly. No help. Finally asked to cancel. Told 30 day limit for refund. Disputing charge.