We were just at Pigeon Forge TN, last Thursday May 25,2023 where we go every year at least once annually. I saw the Grunt Style store in the Tanger Outlet and decided to take a look see. I picked up a hat and went to counter to purchase. The clerk said there was a 20% off sale and I asked about law enforcement discount. We had just went to other stores and they had 50% off plus they honored the 10% law enforcement discount so I thought I would ask. The bearded clerk held true to the name Grunt and became agitated with me right off the bat. He loudly said no, and the entire store of shoppers all turned now looking at me. I told him what the other stores just did, and he loudly responded, we can remove the 20% off and give you the 10% discount in a smart A$$ tone, how's that. He was being smug and rude disrespectful to my 20+ years of public service. My prior service was as a engineer in DOD / DARPA military weapons but I admitted I had not served in the military armed forces. The clerk grabbed a hat that he said was marked down. I did purchase that hat as it fit what I was somewhat looking for. My wife said after we left the store, why did you not just walk out and not purchase anything? I did not want to give this clerk for lack of a better name the satisfaction of what he was doing. I have worked with many of his type and know how they are. His couple years of service whatever it was is nowhere close to what all I have done, and I know that, plus I get a pension check every month that I doubt he gets. I don't think Grunt would be happy with this type of customer service, but I really don't know the culture of the business except for this one experience I had. Maybe I was just part of the clerk bad day I don't know?
I am truly sorry this was your experience in one of our stores. Typically these discounts would not stack but the way this was handled is absolutely not how Grunt Style operates. Please contact us directly at reviews@gruntstyle.com and I will be more than happy to make this right.