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I purchased an item worth roughly $2,000 and it was supposedly delivered when i happened to be out of town. Given the value of the order, Fedex was required to receive my signature in order to release this item to me. Even though i was not even in my home state when this item was delivered, someone (i'm assuming the driver) signed for the package and i never received the item. I obviously filed a claim through moda who then in turn, requested fedex investigate the matter. I should note i was more than happy to provide moda my flight confirmation, proving that it was impossible for me to sign for my package. Moda just got back to me today saying that since fedex claimed i signed for this (even though i was not home), i will not be getting a reimbursement.
I knew that moda was going through some financial issues but this is just a scam. Save your money, go spend it at farfetch or net-a-porter or matches or any of the other luury e-commerce sites that actually work with their customer when there is an issue as opposed to just happily stealing their money.
Products used:
none, i never received my products
I purchased an item and for whatever reason, the carrier did not deliver to a parcel locker and just dropped it off in front of my apartment; item got stolen. Opened a case with vestiaire collective nearly TWO months ago. One month in, i was told that i would receive a refund by 1 october no matter what- that never happened.
About a week after that, i was told that the carrier officially confirmed the package lost- still no refund.
Nevermind the ridiculous length of time this simple issue is taking. The infuriating part is the misleading information the customer team is telling me. One person on the team says one thing, the next says somethign completely opposite.
In case you're wondering, the item i purchased was roughly $700 so its a pretty significant purchase.
I will never buy from these people again. The selection is great but the poor CX is just not worth the hassle anymore especially when there are other companies out there that provide a more seamless CX.
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Dear Lena, we are getting back to you regarding the postal litigation procedure. We first wish to reassure that our Team started disputing your shipment with the carrier on September 9,2021 and provided with a full refund today, on November 2,2021. This information can be checked now on your account in the « Orders & Sales » section. We however need to confirm that a declaration of loss provided by the carrier needs to be first received by our Teams to proceed with your refund.
The Vestiaire Collective team