I ordered Milwaukee sockets because you can not buy them in the stores. They came as described and pictured. When I had a question and called customer service they were very friendly and willing to help. Sometimes befor they ship your stuff they may send you an email to verify you are the person who ordered. They just want to make sure someone else did not make a big order with your card. It's easy and takes about a minute, and is actually a good thing. So just watch your emails. I will definitely be ordering from them again.