Leslie S.

Fit information posted on the website was 100% WRONG! Models supposedly had 23" waists & 36" busts: mine are 30" and 40", so i ordered 1 size larger than they were supposedly wearing. Every item was WAAAYYY too big for me. I feel very deceived and will never order from them again. Quality was ok, but colors received were quite different than pictured on the website. All around, a very bad purchase.

I have made 30 to 35 purchases on Mercari. I have found this site to be unprofessional, and their technology is rudimentary and flawed. For example, every time I make a purchase, I receive messages that I changed my address in the system even though I did not. Another example: even though paying with PayPal is an option when you submit an offer on an item, and I am able to complete the transaction, an error message appears afterward in the messages sectionr indicating "this card cannot be used." Mercari Support's response to my complaint is that PayPal cannot be used for submitting offers. Yet they have left it in the workflow for some time. I guess they're simply too unprofessional to clean up their systems even when they are aware of the defects. I refuse to store a credit card in their system since they have implemented technology so poorly; I have no confidence that they are keeping credit card information secure. Navigating their site and application is painful as well. The app doesn't even have a place to look up your purchases. You have to go to the main site for that. The searches work sometimes but if you enter more than one criteria, it frequently only returns data on one criteria. When you click to view an item and then try to return to where you were in the search you had implemented, it frequently punts you back to the very beginning and it's very, very painful to find where you formerly were. Response time is frequently slow. In addition to the pain of using their system, the way they allow vendors to do business doesn't make a lot of sense in general. For example, the seller is not required to put in the listing the color of the item they're selling. I can't possibly count all the times I've had to ask a seller the color of an item. Why would they not make that a required field for clothing? They also have a great many sellers that I consider to be deadbeats – that is, very unprofessional, TERRIBLE pictures, no measurements, little to no description about their listed items, and it is very common to find that the brand or size listed is contradictory to what I see in the pictures. In addition to bad and/or lacking information, The majority of sellers don't answer questions, and I've had several cancel my order with no explanation, cancel my order based on their own mistakes, and several others just never bothered to ship my item and I had to file for a refund. It's a very unprofessional site. They clearly do not set expectations with their sellers or hold them accountable for any kind of performance standards. I have complained and complained, and management does not improve anything. Ever.