Leslie W.

I ordered a quilt and 4 shams. The order went through the website without problem. I then received the package containing only the shams and a note stating the quilt was no longer available. There was a shipping charge of $36.80 ( was free shipping with the quilt included). So now I have to send the shams back at an additional cost of $10.95. So I have been charged $47.75 for absolutely nothing, and the inconvenience of having to ship it back and confirm the reversed charges. This is terrible customer service. I should have been notified and given the option to cancel the order. I have many Cuddledown products but will not purchase from them again.