Leyla S.

Just forget about Delta and fly United, recently got a great deal of 60% OFF through reservations number *******171. This offer is available until July.

In my trip they canceled my flight 4 times without apology, compensation, refund, or explanation.
They canceled my flight on the way from Seattle-Phoenix 3 times, without even notification. The third time was when I already checked in & passed the security check, and about to board. Asked around the staffs but they said all different things, so rude, no apology. After I waited for 1.5 hr to the counter just to ask about this, then they told me to call a customer service (1 hour wait), then she told me to call another department after my flight, and go back to the counter again.
Anyways, they were very rude, and do not have any way to refund or compensate this. When I call, they are 2-4 hour wait time, and when I chat, they keep telling to transfer me to another department. Probably the best way is to mail them, but how can you expect them not lose the request letters.

I lost my two days of workshops and related cost. They canceled my return flight also for the next day and so I canceled it and requested refund to book another company. The virtual announcement was they should be able to refund in cash. Yet they refunded in eCredit that I can only apply it when I buy delta ticket!

Cancellations are the very normal procedures as Delta said when I complained about this. By reading other people's reviews, it is convincing that not giving back money or taking care of customers is their business model.

Also I need to report that the staffs were overworking, a staff complained that she never went to even a toilet since she started working.
I feel using this airline is not safe.