I tried to return a waterproof jacket that I spent €79 on in Portugal because the zippers on the pockets would stick. I wore the jacket for 2 hours and realized this. The manager and sales girl laughed at me and treated me like I was crazy. They wouldn't even do an exchange because the ticket wasn't attached. I have never been treated so badly. This was in Porto at Santa Catarina. I will never buy from them again and will be posting everywhere I can, including expat websites. These companies don't seem to understand that Amazon will get all their customers when this is how they do business.