I was one of the regular customer, but these couple of recent orders were terrible. The quality was worse and after wearing them one, they shrank and became fluffy. Moreover, the london's store customer service is really bad and rude. Whenever I'm asking that I want to talk to your manager they saying that is not here and making excuse. Also when I want to collect my online order, eventhough Oysho emailed me and said that I can collect my order from. Store, but the staff sayinf that is not here and can't even track it and we cannot help you.