L G T.

Very nice selection of product. Many thanks.

Every store in Atlanta was out of this item. Ordered online and here in four days. Wonderful company. Thanks.

H&R Block is a collection of nice tax accountants who have zero competence to write and maintain software. I e-filed my taxes in mid- February with downloaded H&R Block software after it repeatedly indicated there were no errors or problems with the return. From my end, the submission froze in IRS servers and has stayed that way for over three weeks. At the H&R end, the IRS informed them that their software created an error in my filing (a fake report of rental income, when none existed) and told them within five minutes of my submission that it had been rejected. Since that moment, my return has been listed as pending in their software and the software will not allow resubmission.

The worst part of this company is that they only pretend to offer customer support. At least half the time, the staff that answers the phone almost immediately hangs up on a customer (in fairness, the staff seem to have to create a new case number for each call and that step seems to trigger disconnection). The basic staff seems nice, but innocent of any technical expertise or basic support practices (like looking up the case record before having a caller repeat every detail with every call, all while denying this problem could exist when the record clearly indicates that it does). The frontline staff must consult two different systems to respond to customers (one accessed with email, the other accessed by social security number), and some staff members seem unaware the second system exists. And most ridiculously, the technically competent staff can be accessed by the basic staff only by sending short text messages. In my last call, the staff member sent some 9 short messages over the course of an hour, with the technical staff reading only minor details of my case and giving nonsensical responses that frustrated the person trying to help me even more than they did me.

A firm with this structure and these systems is designed to fail. The front line staff answering the phone is unable to do anything other than spew lies fed them by the technical staff. Examples:

• a March 2nd update for federal forms would fix the problem – no it did not.
• my case was escalated to the mysterious technical staff and they would respond directly to me in two days – never received any response at all
• actually, it would take the technical staff five days to respond, not two – again, no response ever received
• the IRS would automatically clear my tax return after three weeks and reject my return so I could fix the H&R Block created error – nothing of the sort occurred.

The one detail where the support staff was consistent and clear is that no refund would be provided for my purchase of the software. H&R Block takes zero responsibility for its product and is nothing but a monstrous waste of time and money. The only worse outcome here would have been for me to wait until early April to file my taxes with their software. As it is, I can purchase TurboTax and start over from scratch.