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Cask Cartel has a rating of 4.33 stars from 811 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience, and fast delivery. Cask Cartel ranks 5th among Food & Drink Other sites.
Proactively asks for customer feedback
This company responds to reviews on average within 11 days
729 reviews
Each year I put together a "Scotch Membership " of my own for my husband on our anniversary. In other words, I buy 4 bottles of scotch for him to try and reveal one to him every 3 months. This year was year 19, and cask cartel made it possible for me to find all I needed in one place! It was fun to see them ship from around the world. The most special one was delayed, but with the tracking service provided, I was able to check on my package and it arrived safely with no issues. You get what you pay for here, great service and spirits!
Pretty good products, but for the expense you'd assume great service and deliveries. However, deliveries take forever, they are really difficult to contact and do not often reply to customer service emails, are inflexible with simple gift messages to be incorporated into packages, and the message option on their site is dysfunctional. And this all applies even when your orders are $500-$1000. Most ridiculous is that for orders of multiple products you are intending to be sent as a single gift, they wont even ship them together so the gift can't be received at all once. This has happened multiple times, and you'd think I'd learn my lesson to not shop with them... But my grace does have a limit, especially with multiple $500-$1000 orders, so I WILL NEVER SHOP HERE AGAIN! And I will be describing my experience with this horrible company all over review- and social-media platforms. I strongly recommend you shop at whiskybase or other competitors instead.
Each year I put together a "Scotch Membership " of my own for my husband on our anniversary. In other words, I buy 4 bottles of scotch for him to try and reveal one to him every 3 months. This year was year 19, and cask cartel made it possible for me to find all I needed in one place! It was fun to see them ship from around the world. The most special one was delayed, but with the tracking service provided, I was able to check on my package and it arrived safely with no issues. You get what you pay for here, great service and spirits!
One stop shop that delivers to NC
19 year anniversary gifts!
I use the product to make lemon cello. We take it on our long range fishing trip. It is enjoyable.
Product hard to find here so I looked on- line and it led me to you.
To make lemon cello
Had I known my order was being sent from Los Angeles - 2,400 miles away - I never would have ordered it since it arrived after Christmas.
We are so sorry to hear that the delivery time frame for your order was not satisfactory. Rest assured, our fulfillment partners are doing their best to have all orders shipped out as quickly as possible
If only I could easily buy the specialty drinks I want here in the US... But since I can't, Cask Cartel was there to help!
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Company went above and beyond to track and find the bourbon in my order - ensure it was delivered
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My experience was easy. Web site is easy to navigate. The list of options is endless. The shipping cost seems to be a bit extreme -BUT the packaging is pretty much bullet proof. The tracking is great and delivery has been early both times and i am currently waiting for another order. I look forward to buying more from Cask Cartel
Found on internet
The products are what a was looking for that are not available in my area
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I was pleased to get a hart to find bottle of Scotch. Delivered quickly, to my door. Email communication was great, shipping/tracking were sent to me. All around excellent!
Had what I wanted
James Bond said so
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I am blown away by the excellent customer service. Questions were answered promptly. I was kept informed all along the way,
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Worst experience I've had buying anything online selling stuff they they're don't have then they don't do refunds pos company takes advantage of people
Tip for consumers:
That the site is a scam
Products used:
Still haven't got it
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
The delivery was quick and the packaging was great - everything arrived exactly as I hoped
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The delivery and tracking was fine. One of the sample bottles leaked a little, which is why I didnt give 5 stars. That probably isnt fair to Cask Cartel since they didnt fillnthe bottles, or send them out as sealed. The leakage on such a small item wasnt worth filling a complaint. It was just a sticky annoyance since the other bottles got wet. I would still order again even if the shipping prices were a little salty.
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It's my second time purchasing from this website and always happy with the experience.
Don't doubt buying from this site, the packaging is excellent and the products are top notch
Bought here before
A big fan of Blackened and try to collect their releases
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He loves the bottle and could not get enough of the unique flavor and color.
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Supposed to get free little bottles did not.
Well packed.
Thank you for sharing! We are so sorry to hear that the Bonus Minis were not included in your shipment!
I bought this thinking the bottle would look the way it does online but it looks different…print is in yellow and there's a big cross on it and the Brother Justus is in much smaller print. So…the reason this matters is because I bought it as a 25th Anniversary gift for my husband which is a silver anniversary…loved that it was silver whiskey and that the JUSTUS was the print that stood out the most on the blue label…get it? So, that's a bit of a disappointment…not even sure if he'll like the whiskey but we'll see.
Because my google search led me to Cask Cartel and I liked the label and face that it was silver whiskey.
For the reason I explained within my other answers.
We appreciate your feedback! Hopefully your husband enjoys his gift! If you ever require any assistance, please do not hesitate to reach out to our customer service team at hello@caskcartel.com.
The site is easy to navigate and purchasing was not difficult. However, I would have liked a better explanation and more communication about how long the product takes to arrive. Site says it's in stock, but it wasn't abundantly clear that the order takes 2.5-3 weeks for arrival due to customs. In stock did not mean in stock at US facilities and I got no update after the order was placed until I reached out nearly two weeks later.
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I ordered, was given regular tracking information and it arrived when it said it would.
Item abailable
Rare and no longer in production
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Cask Cartel gives you the best deal for a long list of products. I've never been disappointed with their products or their services. Will be buying from them for my future purchases!
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Every store in Atlanta was out of this item. Ordered online and here in four days. Wonderful company. Thanks.
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I totally understand a lot of these bottles are hard to find, but some of these prices are pretty high compared to retail. I guess it is how bad you want it.
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Was happy that the product I was looking for was available and how quickly the shipment arrived; however the bottle was cracked and had leaked. The box was obviously too small for the bottle and packing. Also happy that I received a quick response to my email to customer service about the cracked bottle. I did not realize that there was an additional fee for "package protection" which for a company that mostly ships bottles, I was surprised they need to have this. I will not be spending the additional $50 to have the bottle replaced.
As previously mentioned
They were the only company in the US that I could find that had Madagascar rhum.
Wasn't able to bring back a full bottle of rhum from Madagascar.
We appreciate the feedback, Ann. We apologize for any inconvenience upon receiving your order. Our customer support team has notified us that they are working on a resolution for you. Please be on the look out for an update!
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