Disgraceful way of treating customers. They sold me a guitar that was warped and has other defects - for nearly £800 - made me pay for the return and now refuse to give me a refund. Apparently we are out of their 30 day policy which as it was bought for a Xmas present well in advance is a joke. Also being told I'll have to wait up to 2 months to get the broken one back. Just give me a refund, you've taken my money and I want it back. DO NOT USE THIS COMPANY. And look at the other reviews, seems I am not alone!