Awful parcelforce. Was due a delivery today but postmen on strike so I phoned asking if I could pick it up at my local depot, the guy on the phone says yes I have messaged the guys at your depot you can go pick it up. I gets a taxi to the depot customer service etc and it is closed. Waste of money for a taxi trip. Would never advise anybody who want a reliable service to use parcelforce. No wonder the ratings are so low, they take your money then don't care its that simple.