I ordered some bracelets and they took awhile to come. The representative did explain why and I was fine with that. However, one of the bracelets/necklaces is way too big for me to wear as a wrap around my wrist and even as a necklace. I'm three weeks still waiting to return it! I've emailed and happen to google them and found this site. I called the number supplied on here and I had to leave a message. The item is very pretty but I can't wear it. I am hoping I'm not taking a $40 loss!