I bought a couch there, it twisted and got all out of shape. It was deemed unfixable and was told to pick out another one. I didn't see any I liked but settled on one $400 more! This one is doing the same thing. I told them I want my $1700 back. I was quickly told No. I've been pushing the issue for weeks now, and yesterday the manager of that store offered me a settlement of $320 and keep the couch. This is absurd! I'm contacting the Better Business Bureau today. Out of 2 sofas I bought, there both garbage. All I want is my money back. Simple as that. I will keep posting updates on this matter to let everyone know the outcome.