I made an online order for a dress that was poorly designed and completely different in measurement than the guidelines provided, and paid $166 in import fees (and then I got to pay to ship it back). Nice, I love eating $200 CAD while planning and paying for a wedding. So it went back. I thought I would have better luck having an in-store fitting. That was another laugh. The girl who did my fitting (and she was young, and obviously not as experienced as many of the other ladies who did my fittings). She claimed that "BHLDN's sizes are closest to street size", and then said that she would place me in the size 14-16 range (my size is typically 4-6 pants, and 8 in dresses). After being measured numerous times, and being 5'4,135 lbs (with an athletic, yet curvy build), I thought that seemed amiss (and I'm not a sizist... but it sounded off). She actually didn't really seem to know how to pin or clip properly for alterations. Needless to say, I did not make my dress choice there, and instead opted for a smaller, local, boutique shop with an amazing array of quality and eco-conscious dresses (my dress was a size 8 - and with room for alterations), and yeah, it cost more - but so what - the ladies at the boutique shop were amazing and I LOVE LOVE LOVE my dress that I got there. All in all, BHLDN needs better trained staff with experience, more accurate sizing descriptions online, and a far better return policy (including free shipping like most reputable online retailers), far better customer service, and more timely return of funds to customer payment accounts.