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I wrote a review a few days ago about having to fight for a refund with WineExpress. I had ordered a $130 wine gift basket for a client. When it arrived, it was like $10 worth of Ghiradelli chocolate. No wine. No snacks. I had to contact their customer service multiple times just to get someone to respond to me. After I sent them a picture of what I received, they responded a few days later saying they would issue a refund. That was like 2 weeks ago. They FINALLY refunded my money. So, while I still do not suggest dealing with them, at the end of the day they eventually did the right thing.
This company is a scam. I was asked to order a nice wine gift basket for a client for the New Year. I ordered one that was about $120. It had 3 bottles of wine, a bunch of snacks and some chocolate. First of all, when it shipped, there was no tracking information. Any business these days will absolutely give you tracking with an order of that amount. Second, when it arrived it was a tiny mixed box of Ghiradelli chocolates. That's it! Zero wine. No other snacks. This box was worth around $10. I contacted the company immediately and said I want to return it for a refund. I didn't want a replacement because I wouldn't have it in time. They asked me to send a picture of what I received. I did and didn't hear anything back. I followed up with them twice over the next week and finally got a response thanking me and saying they will process a return. That was over two weeks ago. No refund. I have tried following up about 5 times since then because I am really annoyed and want to be done with them but now I can't get any response. This is a scam. They probably do this with everyone. Send them something of very little value so that they can't say that you literally stole their money and it was "Just a Mistake". This company is awful and I seriously wish I would have looked at this site before ordering. However, I was asked to order it as I was literally leaving the office for Christmas vacation. The site looked reputable enough with decent prices. I was horribly wrong.
Having only read reviews on this site AFTER placing my order, I feel pretty fortunate. I placed my order for 2 pairs of glasses and 1 pair of sunglasses, all prescription. I really liked a lot of the frames, but I was a little nervous not being able to try them on. My last pair I bought almost fiver years ago were from Warby Parker, where you have do the home try-ons. Anyway, I placed my order on March 24 and crossed my fingers. I got updates along the way of what stages my glasses were in. I was a little nervous when some of the stages seemed to be skipped, such as the quality check. My glasses shipped on March 30, just 6 days after order. I received them in the mail yesterday, April 4. After trying them on I can say that they are cute, they fit and they got my prescription right. However, these are very cheaply made glasses. I am really afraid of breaking the arms in a way that can not be fixed. I tend to doze off on the couch at night with my glasses on. I will need to be careful to not do this or else I am fairly sure they will break. All in all, I got what I paid for. No problems at the moment, but none of the glasses I ordered seem to be sturdy.
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