Lisa B.

Pre-ordered a "custom built" midsize SUV from Mercedes' dealer and just got the car 2 weeks ago and already regraded.
First, their dealershipS ARE very dishonest, ordering 2 wheel drive but the car was built as 4 wheel drive but the dealership did not mention it after I drove the car home and one of my neighbors pointed out that I said I ordered a 2 wheel drive but my car is All wheel drive. So I called the sales person and he said there's nothing they can do even if they made mistakes. The settings are not as easy and customizable as BMW and dashcam. The error appears and stops recording every 10-30 minutes and they refused to answer any questions to resolve the matter, also refused to keep what they promised before purchasing. Also I found out Mercedes' dealership won't come or send a valet to pick up and drop off your car when service is needed or issues occur with the car. Why do people pay for luxury not only for the car itself but also for saving time as well. Sounds stupid and felt like I was tricked. Even LEXUS would pick up and drop off your car from your home for any reason. No wonder why BMW sold more cars.