Fear not, this company delivers! I wanted a unique watch. That was exactly what I was able to create through SnapMade. I read the reviews and had my doubts. But, let me just say that the price, quality, and service were better than anything I could have ever imagined. The product was shipped from China. Yes, it took about a month to arrive, but it was well worth the wait. I will be ordering more customized items to suprise and delight my loved ones with a unique gift, made especially for them. Great Job SnapMade! I couldn't be happier with my purchase.