In July of 2021 I ordered over $4700 of solar shades. Within days the sides of the valances started to delaminate. Part of the reason is that the folks that I paid $50 to come out and measure did not measure how deep the windows were and they had to end up cutting plastic sides to make them fit in the window. They should have been measured so they were manufactured correctly. I contacted customer service and they sent out 3 inspectors to see what was happening. All of them had different excuses and nothing came of these visits. I then sent more pictures and here it is Jan. 2022 and just got off phone with customer service and they replacement for the sides of the solar shades are on hold. I have talked to no less than 7 people and nothing ever happens. They say they give you 100% satisfaction, but I have %100 percent disappointment. Do not use these folks unless you want to have your order drag on and wait on the phone to speak to someone. Pay the extra money and find a reliable company. Very sad. I never usually write bad reviews but I have had it with these folks.
Hi Lisa! I am so sorry you have had such a frustrating experience. I see you have been working with Customer Service to rectify this. I've reached out via email with an update on your order. If there is anything else you need assistance with, please do not hesitate to reach out to our Social Care team at socialcare@blinds.com - Robin U