Lisa M.

On January 14th we ordered a pair of shoes, and cancelled them. We also noticed that a "Subscription" was in the cart and we have no idea how it got there. We were first time customers and do not speak Dutch, and had to translate the website. Before contacting the agents, we tried to cancel this ourselves, via the website, but when we logged in, there was no way to cancel this either! Bol agents via FB claimed it was cancelled several times before the 30 days. Finally, we find out that while they cancelled the order, we were still forced to pay for the subscription, which we never ordered, nor intended to order, and we still continued to get a bill for something that was CANCELLED THE SAME DAY. How do you bill someone for something that was cancelled? So, we continued contacting them by email and FB chat, and they kept telling us the problem was resolved. But it was never resolved, because we then get another bill for 17 euros (which included late fees for a $9.99 subscription) and still no way to cancel the subscription, they threatened to send us to collections if this was not paid. WE have the chat, emails, and all communications, showing from day one we wanted it cancelled. They still refused to wipe the amount from our account. We filed a fraud charge, and it was accepted and we plan to follow this through to the fullest extent. We have now paid for something we never ordered, WILL NEVER PURCHASE FROM THEM AGAIN. Also, they admitted it was a mistake, and said they would refund us only to tell us they would not.