Lisa N.

I placed an order on January 14th for a duvet cover and pillow shams. I had to check that I agreed that the item would take 7-9 weeks, which was fine as we weren't moving into our new home until March. When I received my order confirmation after placing my order, the shipment date was May 14,2019... 4 months after I placed my order. They will not let me cancel it because of it taking twice as long to ship! I even said I would order another duvet from Pottery Barn that would come sooner and I was still not permitted to cancel this order! Beware when committing to one time frame and getting a much later one! Guess that will be my last order from them!