You buy time on cards that don't let you use the full amount! So they keep YOUR monies. Then the screen keeps telling you how much time you have so you have to stop what you are doing and click the ok or it won't let you continue, which cits into your time which now costs more money. Then there's little support from the staff who treat you like you are a nuisance. Then it times you out, with monies left on your "staples card" which you can never use! Then you have to start all over, absolute rip off! Staples should be ashamed of themselves! Complete JERKS!