Lisa s.

I got 10 meals (5 each week) and I could only stomach two of them the rest I opened smelled and threw away. I am not vegan but eat vegan and vegetarian frequently. I don't know what the deal is with these but the flavor and the combinations are horrible and it's very expensive. I gave it two stars because customer service was good.

I have used RTR in the past for events and loved it. I currently use Gwynnie Bee and have used Infinite Style and Le Tote as well and RTR is by far the most expensive (double the cost) so I expected more. What I like about RTR is that you can pick the items you want to receive so long as they are in stock. Most of the time I had more trouble picking things out because there were so many choices. This is unlike other services where they pick what you get. I like that you can rent bags and jewelry too. Finally I like being able to return one think and get another rather than having to return all at once. That being said the turn around time to get new garments means you don't get all that many pieces. I live in DC and yes there is a store and a drop box near me but they are not near enough for me to pop over during normal business hours. If I do that a spot opens up immediately. If you order before 2:00 you are supposed to get it by the next day but that rarely happens. When it works well I put the item in the UPS box on Monday they get it Tuesday and I select before two and get the new item the next day. But this is rare. Usually I put the items in UPS Monday they don't check them in and open up a spot until Thursday or Friday. They don't work weekends so that means I'm not getting another item until Monday or Tuesday making it not worth the 135.00 per month. And it's not UPS as I can track the item and it gets to them in one day, it's RTR. I have also received more items that were stained, damaged or too worn to wear then with any other service. If you can reach customer service then normally will give you a credit and open up a spot for you. But I don't have hours to spend on hold or 4 days to wait for an email response. The chat never works and every time you send them an email you have to fill out a captcha! They also only published my positive reviews. When I confronted them they denied it but the reviews are not there. I took a lot of time to write them and was specific as I personally rely on them myself and they only publish what they want. It can be annoying if you don't have regular access to a UPS stop box but there is one at my office so that's fine with me. Otherwise you have to calm UPS to do a pickup or go to the store neither are ideal. They send the items in cloth bags which is fine but they are all very dirty some were covered I.min mud. Overall they lowered the cost to 70 or less a month I would keep the service. I think that's about the value I get based on the turn around time but I doubt they will do the anytime soon.

Up until November 2017 I would have given this company an excellent review. Sure it is time consuming and annoying that you get disqualified from surveys but if you work at its legit. I was earning 40.00 a month. Them suddenly I had no more surveys. Each day prior I would log in and have 10 or 15 surveys and those would replenish during the day. There was maybe once in 2 years I logged in and no surveys. I chatted with them thinking something must be wrong with the site but was told that they dont control who gets the surveys and I just must not qualify to please check back. Well I have been checking back for 3 months and still have never once had a survey. I chatted again and got the same response. I call bs. How can I go from that many surveys to none? I am the same person so suddenly there is no need for my input? This is ridiculous and I cant get a straight answer. I note on FB and Instagram several other longtime members posted the same exact situation with no response from them. I dont recommend this site. You have no way of knowing when you will be cut off. I also dont appreciate getting the run around from them on this issue. Clearly something happened on their end but they refuse to admit it.